He was diligent and careful. He tried to sell me a uv light. Not for 700+. No Thank you! Stop the upsell.
Tyshawn was very knowledgeable about our service
Appreciate on time service and phone call before arriving. Friendly. Keith worked efficiently and was very neat. Always happy with Conditioned Air service and their excellent work men.
Very thorough and professional.
Thru remote access, I saw my unit was down.It is 12 yrs old . The AC is in Florida and I am in CT for the summer
CA had a tech on site the afternoon I called . Not sure if he was sufficiently experienced as he chased down several different causes, concluding I needed a new control board. He installed a new board($1k) the next day but found that did not work, so he concluded it also needed a new thermostat (another $2k)
After speaking with the salesman / director , I then decided to get a new AC unit ($15k) and it would be installed today, but only after he assured me I would be able to have remote access and it could be set up upon installation
The installer Humberto Rivera was terrific and competed the installation by 2 pm , but unfortunately the office gave him the wrong contact # so I did not know he was done
I then called the office and they soon located Humberto
He walked me thru the process to set up the app for the remote access, but I could not connect
He then went back to my unit and sent me the QR code . But we learned that QR codes do not work thru a photo and I now believe it is technically impossible to set up remote access when the theirs on one WiFi network and I am on another
In any event, he assured me the unit was working
I give Humberto an A+ for his service and his efforts to ensure customer satisfaction
I would give the sales team a C- for not knowing of the remote access set up difficulties
Keith was very professional and explained everything he was going to do with my unit. He was very thorough. I would like him to come every time for our maintenance check up. Thanks so much!!
