Be sure to bookmark the Conditioned Air Company of Naples, LLC blog to start learning the ins and outs of HVAC.
We’ll regularly post energy saving tips, how-to’s on troubleshooting your systems, and breakdowns on even the most complex industry related terms and concepts.
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iMarket Solutions has launched the Conditioned Air Company of Naples, LLC new custom website. To learn more about how iMarket Solutions can expand your presence on the web visit: www.imarketsolutions.com
July is here and it’s time to save big! Lennox has just unveiled new rebates just in time for summer. You can now save up to $1600 on select units. This doesn’t include the money you will save on your utility bills this hot and humid Florida summer. Get in now and find out more here
If you live or own a home in Florida, Hurricanes are always a concern. Hurricane season starts this Saturday, June 1, 2019 and ends November 30, 2019. Are you prepared? If not here’s some tips for you to consider:
Now/Prepare
Sign up for local alerts and
warnings. Monitor local news and weather reports.
Prepare to evacuate by testing your emergency communication plan(s), learning evacuation routes, having a place to stay, and packing a “go bag.”
Stock emergency supplies.
Protect your property by installing sewer backflow valves, anchoring fuel tanks, reviewing insurance policies, and cataloging belongings.
Collect and safeguard critical financial, medical, educational, and legal documents and records.
During/Survive
Follow guidance from local
authorities.
If advised to evacuate, grab your “go bag” and leave immediately.
For protection from high winds,
stay away from windows and seek shelter on the lowest level in an interior room.
Move to higher ground if there is flooding or a flood warning.
Turn Around Don’t Drown.®
Never walk or drive on flooded roads or through water.
Call 9-1-1 if you are in life- threatening danger.
After/Be Safe
Return to the area only after
authorities say it is safe to do so. Do not enter damaged buildings until they are inspected by qualified professionals.
Never walk or drive on flooded roads or through floodwaters.
Look out for downed or unstable trees, poles, and power lines.
Do not remove heavy debris by yourself. Wear gloves and sturdy, thick-soled shoes to protect your hands and feet.
Do not drink tap water unless authorities say it is safe.
To learn more about how you should prepare for the upcoming hurricane season in Florida check out more tips from Ready.gov here.
Are you wondering what to do before you head back north for the summer? Here’s a checklist of what to do before you go.
NAPLES, FL.– Conditioned Air Company of Naples, LLC announced that Chairman and Owner W. Theodore Etzel III was one of over a dozen top company executives from across the state to serve on a panel of judges for the Templeton Business Ethics Case Competition held on February 21-22, 2019, at Stetson University in DeLand, Florida.
Teams from 18 educational institutions from throughout North America participated in this year’s competition. After receiving an actual business case, teams were given two weeks to prepare and submit an executive summary and visual presentation. During the event, teams made oral presentations to the judges. Bracket winners then delivered a final eight-minute oral presentation to the entire body of judges in a plenary session including all conference attendees, members of the Stetson University community and the public.
A native Floridian, Etzel graduated from Stetson University with a Bachelor of Science in economics and finance from the university’s School of Business. He has decades of experience as a business executive and entrepreneur. As Chairman of Conditioned Air since 1995, he has helped guide the company into the region’s largest air-conditioning contracting and service firm with nearly 400 employees from Marco Island to Sarasota.
Conditioned Air offers local expertise in light commercial and residential HVAC systems, including design, engineer, estimate, installation and maintenance of new construction, refrigeration, indoor air quality and dehumidification systems. For more details or to schedule service, call 1-888-COLD-AIR or visit www.conditionedair.com.
Breathe easy and get a FREE UV Germicidal Light with any new System purchase the entire month of February!
The mission of Conditioned Air is to provide products and services in an honorable way that exceeds the expectations of each and every one of our clients within an industry whose reputation is tarnished with mistrust and deceit.
Honesty, integrity, respect and 100% purposeful effort will be afforded all our stakeholders: our customers, our employees, our vendors and our owners.
Editors Note: This excerpt is from the book “Invest Your Heartbeats Wisely” by Theo Etzel
By: Theo Etzel, Chairman Of The Board
I also understand that being cordial, interested, even committed to your staff’s personal accomplishments and professional contribution does not address the financial aspects of the big picture – we are in business to make a profit.
Let me share an example. In the HVACR industry, it’s very common for technicians to get paid a percentage of the repair ticket or commissions on parts that they use in a repair. There is a trust factor there when someone shows up at your house and suggests all sorts of expensive parts and repairs – they often receive a commission on those repairs. But how when someone is making a percentage of a repair ticket, can the trust factor remain uncompromised? It can’t.
That is why our technicians do not do that – they are there to fix your system. They are paid a very good hourly wage for their education and expertise. They are not burdened by sales quotas or commissions and there is no incentive to be in their favor for upselling the customer.
Make sure the carrot and the intention line up and that gets to the root of how to do business with customers who want to trust you and continue doing business with you. There is a “why” of those principles that must come from the leader of the company. There is a “how” of those principles.
As a leader I say, “This is how we will do business.” But then I equip my staff with the right tools and let them do their job. I don’t micromanage and I don’t like to be micromanaged. I want to set people up for success – to be doing business and living in that business world aligned with beliefs and personal philosophies that differentiate what is right and wrong.
In the “Business Ethics” section of this book, I delve into the absence of classes at business school years ago and how nowadays, business ethics is part of just about every business degree. I don’t know how to separate business ethics and life ethics
Out team does a great job but that does not come without a lot of focused efforts. Our true employers are outside this building – which means we must have a corporate culture that supports that.
Here is an example: it’s likely that my team knows I believe government creating jobs is garbage economics. They could help with that by not fighting business owners, but all of our employees understand that the customers are really their employees. Therefore, our #1 mission is to serve our employees out in the field. My staff needs our support to do that, and as a leader part of my job is to see that they have it in all areas.
So how do we reward our staff without compromising the trust our customers have placed in us?
We do so by catching people doing the right thing and holding that up in front of the right people in our company culture. We have several ways that that happens.
Our “Ata’ Bucks” system begins when a customer writes in to share a positive experience. In the service meeting or whatever department that person is in, the customer’s comments are read aloud in front of everyone. Everyone applauds.
The technician or whomever has received these accolades collects “Ata’ Bucks” which they can redeem for gift cards. We also award “Safety Bucks” every month to people who remain accident free. Personnel can nominate other staff members for going above and beyond as well.
This only scratches the surface of what you can do for your staff that keeps sacred that bind between you and your customers.
We hope you enjoy your holidays with your family and friends. Thank you for your business this year, it has been a wonderful 2018. We really appreciate serving and keeping cool all of Southwest Florida. We can’t wait to see you in 2019!
