THE MISSIONof Conditioned Air is
to provide products and services, in an honorable way,
that exceed the expectations of each and every one of
our clients within an industry whose reputation is
tarnished with mistrust and deceit.
Honesty, integrity, respect and 100% purposeful effort
will be afforded all our stakeholders: our
CUSTOMERS,
our EMPLOYEES,
our VENDORS,
and our OWNERS.
Please read our mission statement and base your answers on our efforts to live up to our goals. I receive these surveys personally and truly care what you say about our company. Good or bad, I need to know.
Sincerely, Theo Etzel President/Owner
Name:
Home Phone:
Email:
How well did we do?
Was our Service response time good?
Yes, totally satisfied.
Yes, but could have been better.
Kind of what I expected, your grade is a C.
No, you blew it.
N/A
Was our Installation response time good?
Yes, totally satisfied.
Yes, but could have been better.
Kind of what I expected, your grade is a C.
No, you blew it.
N/A
Were you totally satisfied with your service?
Yes, totally satisfied.
Yes, but could have been better.
Kind of what I expected, your grade is a C.
No, you blew it.
N/A
Were you totally satisfied with your installation?
Yes, totally satisfied.
Yes, but could have been better.
Kind of what I expected, your grade is a C.
No, you blew it.
N/A
Was everyone that you came in contact with at Conditioned Air courteous, pleasant, and helpful?
Yes, totally satisfied.
Yes, but could have been better.
Kind of what I expected, your grade is a C.
No, you blew it.
N/A
Were you totally satisfied with the work area being left neat and clean?
Yes, totally satisfied.
Yes, but could have been better.
Kind of what I expected, your grade is a C.
No, you blew it.
N/A
If you received new equipment, were all warranties delivered to you in a totally satisfactory format?
Yes, totally satisfied.
Yes, but could have been better.
Kind of what I expected, your grade is a C.
No, you blew it.
N/A
Were your questions answered to your total satisfaction?
Yes, totally satisfied.
Yes, but could have been better.
Kind of what I expected, your grade is a C.
No, you blew it.
N/A
Would you recommend Conditioned Air to a friend?
Yes
No
Maybe
If not, why?
If you do not already have one, are you interested in learning about our Maintenance Contracts for periodic service of your equipment?
I already have one.
Yes, please have somebody contact me.
Not at this time.
I said before that our goal was your TOTAL SATISFACTION. Overall, from all the contact you have had with Conditioned Air, what is the level of your satisfaction with our work?
Totally Satisfied.
Mostly satisfied.
Just averagely satisfied.
Definitely not total satisfaction.
Downright total disappointment.
Any last thoughts?
A little more
What prompted you to call us?
Television ad
Radio ad
Yellow Pages
Direct Mail
Newspaper
Word of Mouth
Our Trucks
Internet Search Engine
Hotlink from another website
I am a customer already
Comments:
Why did you place your order with us?
Availability
Most Value for Money
Price
Field Representative's Presentation
Engineering of Installation
Reputation of Company
Availability of Quality Service
Best Approach to Problem
