Oct282011

Theo Etzel Named Junior Achievement Laureate


Theo Etzel Junior AchievementHall of Fame Effort

Sunday Exclusive: Businessmen honored as role models
By Dayna Harpster dharpster@newspress.com

It’s no secret that the past year- the past few, even- have been difficult for many businesses.

But there are some that not only survive but thrive, due to some combination of determination, ethics, innovation, planning and forward thinking.

Junior Achievement honors the heads of those Southwest Florida companies for their support of its programs and as role models for today’s young leaders.

George Beasley and Theo Etzel join the Collier County business leaders named to the Business Hall of Fame since 1988.

“From our laureates, who are the top entrepreneurs in our community, students learn that it takes perseverance and innovation to become an entrepreneur,” said Victoria Stephen, president of Junior Achievement of Southwest Florida.  “This is what the free-enterprise system is all about. With hard work and the right skills, they can succeed and take their place as the world’s leaders in the 21st century.”

Beasley and Etzel will be honored at a dinner Tuesday at the Naples Grande Beach Resort.

W. Theo Etzel

When Theo Etzel’s staff found out that he was about to be honored as a role model and entrepreneur by Junior Achievement, they came up with a ruse to get him into a common area of Conditioned Air’s company headquarters in surprise-party fashion.

It worked. Etzel, the 53-year-old president and CEO, was clearly pleased with both the message and its delivery.

The latest candle in his cake joins another this year: Conditioned Air was honored with the Uncommon Friends Foundation Business Ethics Award.

Both recent honors attest to the success of the mission statement of the company he has helmed since 1995.

“Not everyone out there likes our mission statement,” said Etzel. No doubt the pledge to provide products and services in an honorable way doesn’t ruffle feathers; it’s the “within an industry whose reputation is tarnished with mistrust and deceit” that doesn’t sit as well.

But it’s true, Etzel said. After working in real estate procurement for Days Inn and then owning a two-store Ben & Jerry’s franchise, he took his father-in-law up on an offer to grow the $2.7 million air conditioning company in 1995.  Today, it’s worth $25 million.

Every employee has a placard on his or her desk that reads: “I’m responsible, I’m accountable, it’s me.”

Etzel is included in that number. In fact, “I don’t consider myself as the star player of this company. I look at myself as the coach,” he said.

In convincing Etzel and his wife, Kim, to move their young family from Atlanta to Naples, his father-in-law said, “you can learn the air-conditioning side, but we need you on the business side and we need a people person,” Etzel said.

He credits his mother for setting him on that people-person path.

“You trade heartbeats for dollars,” she told him- and regarding his employees, he knows “that’s something not to be taken lightly and without a lot of thought.”

His own respect for work-life balance allows him to play golf and pursue an interest he shares with his wife: travel combined with classes by well-known chefs.

From experience honed on college radio at Stetson University, from which he graduated, Etzel is still at ease in front of a microphone and does his own voice and in-person commercial work.

The year he graduated, 1980, was not the best of times either, Etzel recalled. He did a lot of knocking on doors.

“There is no substitute for perseverance,” he said. “That’s true in life regarding just about everything.”

“I am not the smartest guy you will ever meet,” he continued. “But I like people and I like to see people succeed.”

 

Tips On How To Succeed In Business…

While Trying

From Theo Etzel:

  1. Seek a mentor for whom you have the utmost respect. This would be a person who demonstrates excellence in life and specifically areas in which you are interested.  You should seek accountability from that person as well so you can make sure you are on the right course. Then, later in your career, return the favor for another newcomer.
  2. Surround yourself with smarter people than yourself in areas in which you need help. Equip them with the tools to do their jobs and then let them do what they do best. Stay away from micro-managing the leadership in an organization. Collectively, they will raise the level of professionalism of the organization much higher than you can do alone. Overuse the words “thank you” to your team.
Harpster, Dayna.  “Hall of Fame Effort.”  The News-Press  23 Oct. 2011  D1+. Print.
 
 
 
 
 
 
Oct272011

Keith Walker, COO, Named One of Area’s Top 40 under 40

Keith Walker 40 under 40By Gulf Coast Business Review

Jun242011

Conditioned Air Recognized with 2011 Uncommon Friends Business Ethics Award

Conditioned Air was recognized by the Uncommon Friends Foundation for their ethical practices. Inspired by James D. Newton’s book, Uncommon Friends and his observations of Thomas A. Edison, Henry Ford, Harvey Firestone, Dr. Alexis Carrel, Charles Lindbergh, the Uncommon Friends Foundation is a unique partnership between the City of Fort Myers, Lee County, and the School District of Lee County.

 The Foundation works closely with local, state and national business leaders, entrepreneurs, educators, government leaders and benefactors whose interests are similarly aligned. The Foundation’s influence can be felt through the documentary Uncommon Friends of the Twentieth Century, educational curriculum and projects, scholarship awards, business leadership and teacher awards, historical preservation and public forums.

  In 2006, the foundation gave the first Uncommon Friends Business Ethics Award to recognize local organizations that exemplify standards of high ethical behavior in how they conduct their daily operations and how they respond in times of crises.

 Nominated companies must demonstrate an existing policy regarding ethical decisions and further demonstrate how that policy is applied by all employees from the front line, through upper management. Award recipients have demonstrated fair practice and ethical treatment at all levels of the organization including dealings with customers, vendors, shareholders, regulators, lenders and the community.

 “It is not enough to have a ‘policy’ in a guidebook,” said Gray Davis, President of Uncommon Friends Foundation. “We are looking for companies who live and breathe by their core principles even when presented by a challenge. Conditioned Air was selected because of their commitment to always do the right thing.”

 Conditioned Air has five core values that each employee lives by: Integrity, Safety, Respect, Purposeful Effort, and Exceeding Client Expectations. These five core values are the foundation for the way in which they treat everyone with whom they come in contact: clients, employees, vendors and stake holders.

 Conditioned Air’s President and CEO, Theo Etzel, is the first to admit that his company occasionally doesn’t do things right, but they always strive to do the right thing. When they make a mistake they don’t hide, cover it up, or run. They go out of their way to make it right and then some.

 “Holding strong to these values can mean making some very tough and painful decisions,” said Etzel. “But, yielding to the momentary ‘easy way out’ will have worse and lasting consequences.”

 So, when the company installed an improperly sized air conditioning unit in a customer’s home, the solution was clear. Conditioned Air replaced the 3 ton air conditioning unit with a 5 ton unit including all upgraded duct work and a new control system, a $13,000 value, at no charge to the client. When the “unbelievable call” came from Conditioned Air, customer Edwin Lemp was shocked that the firm offered to replace the whole system for no cost. He had expected a proposal for a split cost.

 “Conditioned Air went above and beyond in making this situation right,” described Lemp. “You would be hard pressed to find another air conditioning company that would do the same thing. I’m very pleased with the way this turned out.”

Nov042010

Conditioned Air Honored as Business of the Month at Collier County Commission Meeting

NAPLES, FL – On Tuesday, October 26, at the Collier County Board of Commissioners (BCC) meeting, BCC will recognize Conditioned Air as Business of the Month.  Designed to be a joint program between Collier County Government and the Economic Development Council of Collier County (EDC), Business of the Month helps to recognize business owners who advance innovation through entrepreneurial activity within the community. Conditioned Air President and CEO Theo Etzel will accept the award.

Since 1995, under Etzel’s leadership, Conditioned Air has grown from $2.7 million in annual revenues to $19 million. The firm has been recognized nationally by Air Conditioning Contractors of America and recently was awarded the EDC’s Business Expansion Award. Additionally, Carol Papesh, CFO was named Woman of the Year by Contracting Business Magazine for her achievements in the HVAC industry. 

Etzel says he takes a coach-like management approach, engaging and empowering employees who are personally invested in providing the right solution for customers. Conditioned Air invests in education, tools, remote computer systems and mobile technology so that purchase orders and invoices are transmitted immediately; streamlining processes through multiple departments to better serve customers with speed and accuracy.  Etzel’s open book management style demonstrates in raw numbers how employee performance affects the entire company. All employees share in the success.

Oct132010

Carol Papesh named Woman of the Year

(Naples, FL)—Conditioned Air’s Chief Financial Officer, Carol Papesh, has been named Woman of the Year by Contracting Business Magazine for her outstanding achievements over a lifelong career in construction and HVAC.

 “Beyond the basic expertise in all areas of construction and cost accounting, I rely on Carol’s judgment and forthright opinion in making management and leadership decisions,” Theodore Etzel, CEO of Conditioned Air says. “Carol is someone I can count on to challenge a decision during the process with insight, and responsible and practical questions.”

She brings over 35 years of experience in construction accounting to her position at Conditioned Air. Throughout her time in the HVAC industry, she has successfully grown and adapted to the changing needs of the industry. In her role as Chief Financial Officer, Papesh helped lead a four month company-wide computer system conversion. The system streamlined processes for both the technicians and the administrative staff, effectively improving customer service for the firm’s nearly 1,000 new installations and 18,000 residential and commercial maintenance units under contract per year.

Additionally, Papesh has been a member of the Mechanical Contractors Association, National Association of Women in Construction, Women in HVACR and recently joined Construction Financial. She will be a featured speaker at the Women in HVACR Annual Meeting at the Baltimore Convention Center. Visit http://bit.ly/WHVACRmeeting for additional information.

  • Four Reasons to Select Us

    • 1. We are guided every day by a mission statement that puts you first.
    • 2. We offer an absolute money back satisfaction guarantee for one full year after installation for residential customers.
    • 3. We take no deposit before our work is done.  You pay only when the work is finished to your satisfaction.
    • 4. We do not compensate our service technicians for parts used in a repair.
  • Our Mission

    Conditioned Air's Mission is to provide products and services, in an honorable way, that exceed the expectations of each and every one of our clients within an industry whose reputation is tarnished with mistrust and deceit.

    Honesty, integrity, respect and 100% purposeful effort will be afforded all our STAKEHOLDERS: our CUSTOMERS, our EMPLOYEES, our VENDORS, and our OWNERS.

  • Our Absolute Guarantee

    If CONDITIONED AIR cannot make you completely satisfied with any residential replacement system or accessory you buy from us, we will take back your equipment and refund your money, in full, for up to one year after installation. Every residential replacement system or accessory carries this guarantee. Period. There is no fine print. You can return any system or accessory, up to one full year from the date of installation. CONDITIONED AIR'S one year guarantee assures you, our customer, your complete satisfaction, or we will refund your money in full. Period.

  • You Pay NO Deposit Ever

    We do NOT ask for, or accept, customer deposits before a repair OR replacement is done. You only pay at the time the job is completed. Of course, your satisfaction is guaranteed.

  • We Do Not Pay Commissions to Our Technicians

    Our technicians are there to repair your system, or recommend corrective actions, NOT to sell you something you don't need or want. We do NOT pay commissions on parts used in any repair of your system.

  • Conditioned Air, Inc. delivers complete air conditioning and HVAC solutions for residential, commercial, and new construction clients in Naples, Immokalee, Everglades City, Golden Gate, Marco Island, Bonita Springs, Fort Myers, North Fort Myers, Alva, Captiva, Estero, Lehigh Acres, Matlacha Isles, Pineland, Saint James City, San Carolos Park, Sanibel, Tice, Cape Coral, Sarasota, Englewood, Fruitville, Laurel, Nokomis, North Port, Osprey, Siesta Key, Venice, Port Charlotte, Punta Gorda, Grove City, Rontonda West, Collier County, Lee County, Sarasota County, Charlotte County and Southwest Florida.
    We offer affordable annual maintenance plans for both residential and commercial air conditioning clients.
    We can keep your air clean and comfortable with solutions that include dehumidifiers, air filtration, UV lights, and water protection.
    We now offer the high efficiency, heat pump-driven ComfortSwim™ pool heater and spa heater for both commercial and residential customers. You can lower the cost of pool heating and spa heating dramatically with our full range of ComfortSwim™ products.
    We represent the finest HVAC vendors including: Trane, Carrier, Lennox, York, Rheem, Ruud, Honeywell, Therma-Stor, Ultravation, Water Gard, Amana, Frigidaire, LG, First Company, Climate Master, WaterFurnace & Bard.
    We offer a variety of payment options including 6 months same as cash upon approved credit, credit cards, and commercial leasing.
    We have a number of special offers from our vendor partners that can significantly reduce your air conditioning installation cost.
    If you live in Naples, Immokalee, Everglades City, Golden Gate, Marco Island, Bonita Springs, Fort Myers, North Fort Myers, Alva, Captiva, Estero, Lehigh Acres, Matlacha Isles, Pineland, Saint James City, San Carolos Park, Sanibel, Tice, Cape Coral, Sarasota, Englewood, Fruitville, Laurel, Nokomis, North Port, Osprey, Siesta Key, Venice, Port Charlotte, Punta Gorda, Grove City, Rontonda West, Collier County, Lee County, Sarasota County, Charlotte County and Southwest Florida., call us at 1-888-COLD-AIR